If you want to cancel your order, please email us immediately. Cancellation of an order must be requested before the order has been dispatched.

Notice:

If you want to change your shipping address, please contact us immediately. You can call us at (888) 585-KROUN (7686) or complete the contact form by clicking on the link located on the top menu of the homepage. If the shipping address is different from the billing address, it is imperative you provide us the telephone number of the recipient.

For the benefits of both parties, customers can refuse to sign for the package if it is damaged when received. The shipping carrier will be liable.

If you have further questions, please contact our support team via email at support@krounkare.com.